Pristine Water Systems Australia Pty Ltd Privacy Policy
Openness and transparency
Pristine Water Systems Australia Pty Ltd (PWSA) is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by PWSA as set out in this policy.
Personal information
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, and telephone number(s).
Collection
PWSA will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, PWSA will only collect personal information about you directly from you. PWSA may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to PWSA and for PWSA to send you marketing communications. PWSA will not collect personal information unless the information is reasonably necessary for our functions and activities.
PWSA may enter into arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to PWSA.
If you use a pseudonym when dealing with us or you do not provide identifiable information PWSA may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
PWSA requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
What does PWSA do with your personal information?
In addition to any purpose notified to you at the time of collection PWSA uses your personal information for the purposes of:
- providing our services to you;
- our internal management needs;
- our marketing activities;
- responding to any inquiries or comments that you submit to us;
- any other purpose you have consented to; and
- any use which is required or authorised by law.
Disclosure of personal information
PWSA may disclose your personal information:
- to third-parties we ordinarily engage for the above purposes;
- any person or entity to whom you have consented to PWSA disclosing your personal information to; and any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law related bodies of PWSA
Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team.
PWSA may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. PWSA will not charge you for making the request.
If you believe that PWSA holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and PWSA will respond to your request within a reasonable time. PWSA will not charge you for correcting your personal information.
If PWSA no longer needs your personal information for any of the purposes set out in this policy, or as otherwise required by law, PWSA will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
PWSA will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
Opting Out / Unsubscribe
At any time you may opt out of receiving marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. All of our marketing SMS messages will also contain an unsubscribe feature. Outside of these channels, you can opt out from receiving marketing communications at any time by emailing info@pristinewater.net.au.
Contact information
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by PWSA, please contact us at info@pristinewater.net.au, or send mail to: Attn: Privacy Officer, Pristine Water Systems Australia, PO Box 1757, Runaway Bay, QLD 4216 Australia. A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) PWSA will take as a result of your complaint.
www.pristinewatersystems.com.au website
When transmitting personal information from your computer to the www.pristinewatersystems.com.au website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, PWSA will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The www.pristinewatersystem.com.au website may use “cookies” to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the www.pristinewatersystems.com.au website.
Miscellaneous
PWSA reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the www.pristinewatersystems.com.au website.